Swiss Bitcoin Pay (Neuchâtel) shuts down its servers after a suspected intrusion, saying IBANs, wallet addresses and hashed passwords may have been accessed

Swiss Bitcoin Pay, a Neuchâtel-based non-custodial Bitcoin payment processor whose website claims more than 1,000 merchants across 21 countries (Bitcoin.com News, 2026-09-14), disclosed on its official account on 2026-09-14 that "a malicious user has likely gained access to Swiss Bitcoin Pay's internal systems" and that, "as a precaution, we are temporarily shutting down our servers while we investigate and secure our infrastructure" (Swiss Bitcoin Pay, 2026-09-14). The company says "at this stage, we believe they may have accessed customer email addresses, Bitcoin addresses and IBANs, transaction history, and hashed passwords," adding that "it is not yet clear whether any other information was accessed" (Swiss Bitcoin Pay, 2026-09-14). No attacker has been named, no access vector or mechanism has been disclosed, and the company has not said when service will resume.

Customer funds themselves are unaffected: Swiss Bitcoin Pay's non-custodial model routes Bitcoin and Lightning Network payments directly to merchant wallets rather than holding them, so the company states "user funds are safe, and any amounts owed to users will be fully returned" (Swiss Bitcoin Pay, 2026-09-14). The exposure risk instead falls on affected customers: the combination of email addresses, IBANs, Bitcoin wallet addresses and transaction history is enough to support targeted phishing, SIM-swap attempts, and social-engineering against payment-recovery or account-verification pretexts, even though the hashed passwords and non-custodial design limit direct account or fund takeover.